Dogtopia of South Austin

Dog injured by other dogs due to inadequate supervision

“My dog was wounded in two places due to the negligence of the workers. I watched from the camera as a larger puppy chewed on my dogs neck and ears while the employee sat on his phone pretending to mop up the pools of dog piss.”

Dogs contracting bacterial infections at facility

“My two dogs boarded 3 nights at Dogtopia, one came back sick-throwing up blood & lethargic. My other dog 1 day later had the same exact systems. Their vet said it was a bacterial infection caused by shared space/lack of cleanliness.”

Dogs left in cages without water access

“Our dogs were in cages. When we picked the dogs up, they were in cages. Our dogs smelt like pee and had to be bathed when we got home. Our dogs rushed to get water when they got home. I think they were in their cages all weekend and didn’t have access to water and also had to pee in their cages.”

Unfair accusations leading to dog removal

“My dog...was unfairly accused of bad behavior...they kept my dog in complete isolation until I could arrange for someone to transfer him to another business.”

Staff rudeness and poor customer service(4 mentions)

“Extremely disappointed. I had horrible service by a guy named Jacob. He was very rude to me and he obviously does not know how to handle dogs.”

Overcharging/billing issues

“We were overcharged over $600 total on various occasions. They don't seem to have a good handle on their automated system making charges.”

Communication/phone responsiveness(2 mentions)

“Called and left messages twice. No one answers and phone calls are not returned.”

Dogs returning sick(2 mentions)

“1 of my dogs came back sick and had diarrhea all night and didn’t eat his breakfast in the morning.”