Dreamland Kennel

Dog injury - puppy lost entire toenail with exposed quick and bleeding, no notification given to owner

“When I picked them up after that second stay, I was told my puppy had broken a toenail. In reality, she had lost the entire nail, the quick was exposed, and she was bleeding.”

Senior dog returned with mouth sores from kennel barking/pushing

“my senior dog came home with sores on his mouth. I was told, casually, that he had been barking and pushing against the kennel”

Dogs in fight - owner not notified until pickup

“They never called me to tell me that my dogs got in a fight. I had to find out when I came back to pick them up after my trip!”

Soiled bedding - urine soaked dog bed

“I opened their bedding and it was.soaked in urine.”

Dog returned sick - diarrhea and lethargy

“My female came back with terrible diarrhea... And my 11 year old male is lethargic and can barely walk and won't eat.”

Significant weight loss in dogs during boarding

“Both dogs lost ~8% of their body weight over the course of these two stays.”

Communication breakdown - no notification of injuries/incidents(3 mentions)

“No message about this ever reached me despite being told one had been sent.”

Pricing disputes/discrepancies(2 mentions)

“On pick up day 'we normally just do a 10 percent discount'. So we ended up paying extra 100 dollars.”

Dogs returning sick or injured(2 mentions)

“My female came back with terrible diarrhea which is never a problem for her.”

Lack of follow-up on health issues(2 mentions)

“It took multiple vet visits for her to recover, and Dreamland never once followed up.”