Regal Pet Resort

Dog fight resulting in serious injury requiring veterinary care

“My two big boys got into a fight, and one of them is very injured — yet the kennel tech downplayed it as 'just a few puncture wounds.' They called to let us know, got our permission, and took our dog to Animal Medical Center, got him sedated, sutured, and drain tube placed in his chest.”

Dog attacked by another dog, wounds hidden from owner

“When I picked him up, he hadn't been groomed, only bathed. They didn't know why he hadn't been groomed, or why it was stopped short. So, the next day, I decided to groom him, and I found wounds, cuts, deep gashes all over his back. He had been attacked by another dog, and instead of telling me, or getting him CARE, they jus bathed away the blood and gave him back to me without a word about star review.”

Potential breed discrimination (pit bull/terrier breeds)

“Basically because he is an American Staffordshire mixed-breed, they are discriminating against my furbaby and no matter the circumstance I would not recommend this location unless you have a small or very laid back dog.”

Lack of night monitoring and safety concerns

“They have no one monitoring them at night and no fire extinguishers installed in the building because they are out of city limits they do not have to abide by these policies.”

Communication issues - difficulty reaching staff, lack of updates(5 mentions)

“I have called Regal on two separate occasions to speak with the owner/manager and only get a recording that they are busy helping other customers.”

Dogs returning sick or with behavioral changes(6 mentions)

“All three of them are lethargic, have terrible diarrhea, and are vomiting. All day!”

Grooming quality issues - not following instructions, poor results(4 mentions)

“We returned the next day with specific instructions not to cut a distinct feature of my pets hair... Unfortunately, our poor pup was returned with a chunk of her hair missing and the rest untouched.”

Pricing concerns - higher than expected(4 mentions)

“The cost was phenomenally higher than expected... They charged $50 to feed a FIVE POUND dog dry food.”

Urine/sanitation issues on bedding and kennels(3 mentions)

“When we picked them up, all their beds, blanket & soft sided pens were wet with urine & smelled so strongly of urine.”