Tailored Tails of Lubbock

Grooming injury - cut dog's neck and razor burn

“They cut my baby's neck. They cut too short and razor burned my babies hind legs and other side of her neck. She is traumatized. 😡”

Customer dismissed after asking follow-up questions about grooming results

“I received an email that stated I could no longer bring my puppy there due to my questions after TWO appointments simply requesting feedback.”

Consultation process inconsistency - matting not identified

“When I brought him in, I now find out that he indeed cannot be groomed and needs to be shaved before they can groom him. When I asked why this was not discussed last week, I was told he must have become more tangled since I brought him in.”

Phone communication/responsiveness

“Grooming was good, but they don't answer their phones.”

Vaccination requirement communication

“Didn't tell what was needed as a first time grooming. After I thought I finally had everything (shots etc.) They said I needed a Bordatella vaccine. They were nice BUT didn't tell all at one time.”