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East Side Pet Ranch

Name: East Side Pet Ranch
Address: 4700 Gilbert Rd, Austin, TX 78724, Austin, TX, 78724, US
Telephone: +1 737-273-0480

4700 Gilbert Rd, Austin, TX 78724

4.7

80 Google reviews

Outdoor yardAccepts puppiesMedication adminGroomingClimate controlledOvernight potty breaksOnline booking

Overview

East Side Pet Ranch is a family-owned pet lifestyle center in East Austin serving dogs and cats since 2020. They offer boarding, daycare, grooming, and cat boarding on over 7 acres with climate-controlled facilities, outdoor play yards with turf, and on-site veterinary care. The facility requires behavioral assessments and vaccinations, with separate social and non-social accommodations available.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yardturf

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: Rabies, Distemper/Parvo, Bordetella, Canine Influenza

Policies & Details

Hours & Billing

Drop-off hours:7am-9am

Pick-up hours:3pm-6:30pm

Billing method:Per night

Cancellation & Deposits

Cancellation notice:2 days notice

Cancellation penalty:Up to 50% of boarding cost (max $50) for regular; $50-$100 for holidays

Care & Play

Group play

Solo play

Feeding policy:Owner provides food or house food available

Requirements

Spay/neuter policy:Required at 18 months

Temperament test fee:$30 social, $35 non-social

Safety & Emergency

Emergency vet protocol:On call

Emergency vet cost:Owner

Fire safety system

Extras

Multi-dog discount — 50% off additional dog staying in same run

Senior dog accommodations

Owner operated

What Reviews Say

80 reviews analyzed

East Side Pet Ranch is highly regarded for its clean, modern facility and the unique convenience of having an integrated veterinary clinic next door. Customers frequently praise the staff's ability to handle fearful or reactive dogs with patience, though there are isolated concerns regarding communication accuracy during boarding. Overall, it is a top-rated choice for pet owners seeking a 'one-stop-shop' for daycare, boarding, grooming, and medical care.

Cleanliness

5.0

Staff

4.9

Dog happiness

4.8

Facility

4.7

Drop-off / pickup

4.6

Safety

4.5

Value

4.5

Communication

4.2

People love

On-site Veterinary Care(8)Fearful/Anxious Dog Handling(5)Post-Daycare Fatigue(6)

Staff shoutouts

Nick(2 mentions)ShelbyDesireeAveryMaryan

Worth noting

Inconsistent reporting of dog behavior/safety

“The response I got was 'they are doing awesome'... I pick up my dogs today and apparently that wasn't the case at all.”

Grooming delays/quality(2 mentions)

“dropped them off at 8:30 they weren’t done till after 3... worst grooming I’ve ever seen she basically just ran a blade over both of my dogs.”

Price increases

“prices recently were increased by a good percentage amount.”

Owner replies to 75% of reviewsprofessional tone12 repeat customers

At a Glance

Google rating

4.7/ 5

Review score

4.6/ 5

Amenities7 of 14

Repeat customersNumber of reviews that mention returning or being a regular customer.12

Pricing

Boarding

$50–$70/night

Contact

Visit Website +1 737-273-0480 4700 Gilbert Rd, Austin, TX 78724

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