Foothills Pet Resort
1323 E Chandler Blvd, Phoenix, AZ 85048
Overview
Foothills Pet Resort is a well-established pet care facility in Phoenix, AZ offering dog boarding, daycare, and grooming services. With over 10 years in operation, they provide various boarding options from basic rooms to VIP suites with patios, and group daycare organized by size and temperament. The facility requires standard vaccinations and offers medication administration for boarded dogs.
Amenities & Policies
Required vaccinations: Rabies, DHLPP, DHPP, Bordetella
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
What Reviews Say
291 reviews analyzedFoothills Pet Resort is highly regarded for its grooming department, particularly Arturo and Esther, who receive consistent praise for their skill and patience with anxious pets. While many long-term clients report their dogs are excited to visit, recent reviews highlight significant friction following a change in management, including sharp price increases and defensive customer service. Serious safety concerns have been raised regarding a past escape incident and occasional failures in feeding protocols during boarding stays.
People love
Staff shoutouts
Worth noting
Dog escaped facility and was hit by a car
“shadow is out wondering the streets then later hit by a car! Never again!”
Dog sent home with the wrong family
“He wasn't quite sure but thinks Chaser was given to another family earlier.”
Neglect of basic needs (Feeding/Potty)
“FOUR full bags of food were still there — meaning he wasn’t fed for two entire days.”
Physical injury during grooming
“My Laddie has burns around his eyes... My Nicky had a huge chunk of hair chopped out of his neck.”
New Management/Price Increases(6 mentions)
“prices have gone up substantially (like double for grooming) over the last couple of years.”
Communication/Report Card Failures(8 mentions)
“requested and was willing to pay for the photo and report card updates daily... only received one photo.”
Grooming Instructions Ignored(7 mentions)
“I specifically said that we only wanted the bath & nail trim. Absolutely no cut... they also trimmed all his face hair off.”
At a Glance
Pricing
Boarding
$50–$107/night
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