Frolick Dogs

Facility smell and cleanliness issues

“The place smelled disgusting... dogs had peed on their rugs right in the lobby and on the corner of the desk... The building needs better ventilation because I was nearly choked by the scent”

Employee yelled at customer's dog

“The woman that was left there not yelled at my dog in front of everybody for pooping on the equipment”

Allergy handling at events

“She proceeded to feed dogs treats including mine without asking each individual owner if it was ok... My dog has multiple allergies”

Staff coldness/unprofessionalism

“The staff is a bit cold when you call (if they even answer) and when you arrive, sign says inside 'dogs welcomed, humans tolerated'”

Dog treated poorly/dismissed during play

“She was kind of left out on the play time with another client... I would catch her shoving my dog away when she was obviously wanting attention”

Facility cleanliness and odor(2 mentions)

“The place could also use a good scrub down because the place smells of pee when you walk in, and dogs were peeing everywhere because of it”

Phone/communication responsiveness

“Staff is a bit cold when you call (if they even answer)”

Limited weekday hours

“Was disappointed when I found out the gym is only open for 2 hours from 5pm-7pm during the week”