Hometown Bed & Biscuits

Dog attack during daycare - owner not notified for 2 days

“She was attacked by another dog during daycare. The daycare supervisor proceeded to violate every single one of Hometown's protocols... They didn't call me. I didn't find out until I picked her up two days later.”

Grooming injury - razor burn requiring vet visit

“My dog's stomach-area had severe razor burn which was not reported to anyone until the head groomer saw it later... My dog was admitted to the vet clinic next door to make sure he was fine.”

Grooming injury - dew claw cut too short causing bleeding

“I noticed that he's bleeding, a lot. The cause of his bleed is his dew claw was cut WAY too short.”

Dog contracted upper respiratory infection at facility

“one of my dogs has an upper respiratory infection that was contracted while staying here. That tells me they do a poor job cleaning in between stays.”

Dog fight resulting in injuries - owner accused of racism

“Boss is now in pain, he's not playful, and for the first time ever I've watched tears come out his eyes.”

Grooming caused corneal abrasion

“I had to bring my dog to the vet where he was diagnosed with a corneal abrasion, which could have been caused by the groomer.”

Grooming quality issues - inconsistent cuts, injuries(8 mentions)

“My dogs now look nothing like schnauzers. They appear to have just been shaved all over”

Lack of communication/updates during boarding(5 mentions)

“This is not a place that sends you updates or texts/calls you to update you about your pet”

Pricing transparency issues(4 mentions)

“I can never figure out how much it's going to cost each night because it's based on weight. Also there is a fee to use the credit card that they don't mention up front”

Facility size/quality not as represented(3 mentions)

“The 'luxury' suite was a small, windowless, cramped space, far from any kind of luxury”

Poor customer service at front desk(3 mentions)

“The front desk staff is not helpful or nice”