Your Dog's Best Friends
2000 Richmond Hwy, Alexandria, VA 22301
Overview
Your Dog's Best Friends is a full-service dog daycare and boarding facility in Alexandria, VA, known for their unique Bedroom Boarding program where dogs sleep in a bedroom with a staff member overnight without cages or kennels. They offer cageless daycare with their Positive Playcare approach, grooming, training, dog walking, and a specialized Step Up Socialization program for dogs with special needs. The facility has won the Alexandria Chamber of Commerce Best Medium Business award and maintains a 2,400 square foot climate-controlled play area.
Amenities & Policies
Required vaccinations: Bordetella, DHPP (Distemper), Rabies, Canine Influenza, Leptospirosis
Policies & Details
Care & Play
Requirements
Safety & Emergency
Extras
What Reviews Say
183 reviews analyzedThis facility generates extremely polarized reactions - the majority of reviews (approximately 70%) are 5-star ratings praising cage-free boarding, caring staff, excellent training (especially Kevin), and strong dog happiness. However, serious red flags exist including multiple dog deaths, a groomer arrested for abuse, and failure to report injuries. The 1-star reviews (approximately 20%) cite safety incidents, discrimination against pit bulls, and poor communication. Long-term customers are highly loyal, but the facility faces significant reputation challenges from high-profile negative incidents that appear in multiple reviews.
People love
Staff shoutouts
Worth noting
Dog death in facility - multiple incidents mentioned including a dog killed after slipping leash in parking lot and a dog that passed away from alleged negligence
โMy dog was killed at this facility on June 14th, 2019. She was there to receive a bath, and they took her outside the building without a no-slip leash.โ
Groomer arrested for animal abuse
โ Thankfully an anonymous employee reported the multiple abuses and death of a three year old dog at the hands of groomer. That groomer has been chargedโ
Dog injured (puncture wound) - staff failed to notice or report
โThe morning after his pickup I noticed a sizeable, fresh puncture wound behind his right shoulder... to have occurred without any staff witnessing and reporting it to me upon his release speaks to a lack of attentive supervisionโ
Unvaccinated dog spread distemper resulting in death
โone of the dogs at the daycare was not vaccinated for distemper and ended up passing it to mine. She died 3 days later.โ
Pit bull discrimination policy
โThey discriminate against pitties and flat out won't allow them.โ
Communication and customer service issues(8 mentions)
โI was met with a lack of accountability and blame shifting onto me, that I was 'making leaps of logic'โ
Facility cleanliness(3 mentions)
โThe place is dirty inside... My dog has a UTI! Not surprised - the place is dirty.โ
Overcrowding concerns(2 mentions)
โThey had over 100 dogs in one day... Don't they have a cap!? All about the money there?โ
Staff rudeness(4 mentions)
โUnusually rude service in the past prevented me and my friends from considering this businessโ
At a Glance
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