Whole Dogz

Dog lost 24% body weight and became severely lethargic during boarding

“he was shockingly light and was boney. I found out he lost 3.5 pounds (24% of his weight) while staying here and he was so lethargic. he could not get out of bed for 3 days.”

Dog injured from dog fight/attack with no staff intervention

“My dog was bit multiple times and bleeding all over body. Staff was extremely rude and told me it is not their problem.”

Dog developed laryngitis from excessive barking/distress

“she had laryngitis. Her vocal cords were fried from barking so much which leads me to think she was left alone in distress the first night.”

Rough handling of dogs by staff

“I watched on camera as nasty young man was grabbing her roughly & she would disappear from camera from around 9:15 on”

Dog sustained cuts/injuries from other dogs without notification

“one of them had significant cuts on her shoulder and around her neck area - it looked like another dog had been chewing on or biting her. We were never called or told about this.”

Kennel cough outbreak

“about half way into our original reservation they sent an email out to all Whole Dogz clients closing their facilities for two days DUE TO A KENNEL COUGH OUTBREAK.”

Dog paw burns/blisters from facility floor

“All four of his paws had burns/blisters on them.”

Poor phone communication / no one answers(8 mentions)

“NO ONE EVER ANSWERS THE PHONE!!! So how am I suppose to leave him and trust that he is doing well with no updates or photos.”

Inconsistent grooming services(4 mentions)

“Grooming is also now just hit or miss on if they will even groom your dog during their stay. Half the times my dog comes back to me still damp from his bath.”

Booking/scheduling mismanagement(4 mentions)

“I was told that my dog's booking was canceled. I don't even know when it was canceled... to inform me a month ahead of time that I have a booking then suddenly switch it up last minute with no notification is just unacceptable.”

Owner defensive/confrontational responses(6 mentions)

“Do you notice how the management here responds to negative reviews? The customer and their dog are always wrong!”

Lack of updates during stays(5 mentions)

“why am I paying extra to only see him for One hour and there is no access for me to check in on him.”