Playful Pack

Allegation of physical abuse by staff

“i just saw a man who works there grab a dog and was very aggressive with it because it was barking.”

Unexplained injuries/marks after boarding

“He came home with all of these marks around his neck that the staff was unable to explain... Vet believed that the facility possibly used a choke collar.”

Severe illness (Pneumonia)

“After coming home my dog came down with severe pneumonia which ended up in an 8500 bill.”

Webcam reliability(8 mentions)

“The only thing I wish they'd do differently is restore access to the webcams, they used to offer this but for some reason do not anymore.”

Communication/Booking errors(3 mentions)

“Poor reading comprehension and poor communication has me out almost $400.”

Lack of outdoor space(4 mentions)

“I wish there was an outdoor space but the facility that they have is good.”