Fur Paws

Refusal to release pet after closing hours

“the employee at the front refused to release our dog to us, stating that he had already been “put up for the night.””

Failure to feed boarded animal

“I learned when I picked her up they had never fed her dinner the night before!”

Unnoticed physical injury

“My dog suffered a torn paw at the facility and the staff **did not notice**.”

Allegations of physical discipline/harm

“as soon as dogs bark a male starts to throw things at them and kick dogs to be quiet.”

Grooming style mismatch(4 mentions)

“They gave my puppy the worst haircut I’ve ever seen in my life... basically removed all of her hair.”

Strict/Difficult booking and vaccination policies(5 mentions)

“The needlessly complicated online registering system was the biggest deterrent right away.”

Billing/Refund disputes(4 mentions)

“I wasn't particularly impressed with the no refund policy should you need to pick you animal up early.”