Phoenix facilities
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Grateful Dog

13401 Jarrettsville Pike, Phoenix, MD 21131

4.9
38 Google reviews
Cage-freeStaff overnightOutdoor yardPool / water playMedication adminGroomingClimate controlledOvernight potty breaks

Overview

Grateful Dog is a premium dog care company in Phoenix, MD offering dog boarding at their home-based 'Grateful Dog Inn' and dog daycare services. The facility features over an acre of fenced outdoor space with five sections, indoor dog-friendly living areas with fireplace and couches, and on-site caretakers Tucker and Kelly. They also provide additional services including adventure hikes, swim and bath, wedding care, and house sitting.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yardreal grass
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, DHPP

Policies & Details

Hours & Billing

Drop-off hours:7am-9am
Pick-up hours:4pm-6pm
Billing method:Per night

Care & Play

Group play
Solo play
Daily updates — Free
Comfort items allowed
Feeding policy:Owner provides food

Safety & Emergency

Emergency vet protocol:Nearby clinic
Emergency vet cost:Owner

Extras

Senior dog accommodations
Owner operated

What Reviews Say

38 reviews analyzed

Grateful Dog is an exceptional facility with nearly universal 5-star reviews (37 of 38). Customers consistently praise the photo updates, caring staff who treat dogs like family, and versatile services including boarding, daycare, adventure hikes, and wedding day pet care. The team (particularly Tucker, Mackey, and Liam) receives repeated commendations for their professionalism, flexibility, and genuine love of dogs. Multiple reviewers mention multi-year relationships and highly recommend the facility. The single 1-star review contains no text, making it impossible to identify any issues. Owner responses are warm, personalized, and timely, demonstrating strong customer engagement.

Dog happiness
5.0
Staff
5.0
Cleanliness
5.0
Facility
5.0
Communication
5.0
Safety
4.8
Drop-off / pickup
4.8
Value
4.5

People love

Photo updates during boarding/daycare(15)Staff treats dogs like family(12)Wedding day dog care services(7)Adventure hikes and outdoor activities(8)Flexibility and accommodating schedules(6)Special needs/senior dog care(3)

Staff shoutouts

Tucker(12 mentions)Kelly(5 mentions)Mackey(9 mentions)Liam(5 mentions)AndreaDenelleKim
Owner replies to 68% of reviewsAvg response: 1dwarm tone22 repeat customers

Top Rated

4.9 stars from 38+ reviews

This facility has earned a Top Rated badge for maintaining a 4.9-star rating across 38 reviews.

At a Glance

Google rating
4.9/ 5
Review score
4.9/ 5
Amenities8 of 14
Reviews38
Repeat customersNumber of reviews that mention returning or being a regular customer.22

Pricing

Boarding

$90/night

Daycare

$65/day

Contact

Visit Website+1 443-692-7611Get directions to 13401 Jarrettsville Pike, Phoenix, MD 21131

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