Happy Paws LLC

Grooming trauma - dog shaved against owner instructions, nicked eyelid, traumatized

“He's shaved - his ears, his face, his feet, his body - to the point you can see skin on his back. He has a nick on his eyelid”

Dogs left alone in empty room with no interaction, staff only present for cleaning

“The only people I saw in the room at any time were men with mops who clean up after the dogs pee and poop in the place where they apparently are supposed to play and sleep, too. They were not interacting with the dogs”

Too many dogs in crowded space, no outdoor potty breaks

“Also, too many dogs in a crowded space and no outdoor potty breaks made me grateful to accept the offered refund”

Receptionist/front desk rude behavior(4 mentions)

“Receptionist was very rude over the phone and hung up on me when I called to ask simple questions”

Poor communication/responsiveness(3 mentions)

“I waited 3 days and have not received a single call”

Owner/staff dismissiveness(3 mentions)

“the owner couldn't be bothered to look up from the computer screen or even make a pretense of trying to remember us”

Disorganization(2 mentions)

“I didn't like how disorganised these guys are. I tried getting them to squeeze in an appointment for my dog and all I got were rude responses.”