Hill Country Pet Resort

Dogs returned severely underweight after boarding (12-13 lbs lost in 10-14 days) with no staff notification

“She came out of this place severely underweight with bones protruding... Our already lean dog (a german shorthaired pointer) lost 12 pounds in 10 days”

Staff does not stay on-site during evenings/overnight - only visits to feed

“Staff comes this place to feed dogs in the morning and they don't stay during the day... Nobody stays at during the night”

Inflexible vaccine policy resulted in last-minute cancellation without allowing vet documentation

“I got a signed explanation from my vet... But she would not even look at it”

Insufficient staffing - only one staff member for 12+ dogs

“They had more than 12 dogs boarding when my dogs checked in. Only one staff was there”

Feeding/weight management issues(3 mentions)

“She looks like a dog that has been starved... still no one noticed and no one contacted us”

Staffing and supervision concerns(2 mentions)

“Staff comes this place to feed dogs in the morning and they don't stay during the day”

Communication failures(3 mentions)

“no one contacted us or our 3 emergency contacts”