Houston Bark Park and Daycare

Serious injury/medical negligence - dog swallowed needle requiring emergency surgery

“Bear was rushed to the emergency room... He had swallowed a needle... This meant the only option he had was surgery.”

Chemical burn incident - dog suffered caustic solution exposure causing tongue and skin sloughing

“Cooper had been taken to the emergency vet for an 'alergic reaction'... his tongue was sloughing off... he also sat in the solution.”

Severe infection and injuries after boarding - dog returned with cuts, blisters, missing fur, and bloody stool

“She started vomiting and had severe diarrhea with lots of blood in her stool... I found multiple deep cuts, a large patch of missing fur around her neck and 3 of her 4 paws were covered in blisters.”

Kennel cough outbreak not properly communicated to clients

“How UNPROFESSIONAL, SELFISH and IRRESPONSIBLE to not notify other clients of the possibility their dog may have come into contact with kennel cough, which can be deadly!”

Dog locked in room for 7 hours during temperament evaluation

“HE WAS LOCKED IN A ROOM FOR 7 HOURS making him super scared and stressed... not even a walk or time to potty or even feeding him something”

Poor communication about dog injuries/illnesses during care(5 mentions)

“I was told that my dog nipped one of their employees... I want to give this facility the benefit of the doubt and try it out again, but as a pet parent, seeing that hurts.”

Unexpected fees and pricing changes(3 mentions)

“Prices are higher for less customer service and community feel. $5 charges here and there for forgetting to scan your dog out... bringing your own kibble for lunch, etc.”

Staff turnover and inexperienced handlers(2 mentions)

“Staff changes like a revolving door sadly. Those who are primarily working with the dogs in the parks now are young kids and do not have any formal training in basic dog correction, dog behavior etc.”

Small dog handling concerns(2 mentions)

“I wish the dogs could have spent more time outside but the staff explained why that was and recommended the other heights location for my baby. Overall I think it's a great place for larger dogs but I'm concerned with the smaller dogs not being picked up properly.”