Kara’s K9 Retreat Daycare Boarding and Grooming

Unreported physical injuries (bites/cuts)

“I noticed her fur was covered in blood... The owner checked the cameras and told me another dog had bitten her. No one had told me anything.”

Severe illness following stay

“He started to throw up once we came home and had a massive diarrhea... Went to the urgent care twice... bloody diarrhea.”

Lack of injury notification(2 mentions)

“What really gets me off I was never called regarding injury. If my dog is bleeding and he tore apart his tongue give me a call??”

Management/Owner Attitude(3 mentions)

“She didn’t seem to care at all. Instead of apologizing or showing any concern, she just said that taking my dog there is always a risk.”

Staffing/Supervision in 'Big Dog' section(2 mentions)

“it is either new hires can't really handle dogs due to the lack of the experience or they are understaffed.”