Lucy's Doggy Daycare and Spa

Dog injured on playground - 2 inch gash on leg with no clear explanation, cameras not recording

“The problem was not so much that my dog was injured... it was that the incident happened in about half an hour into his visit and the staff had absolutely no idea how it happened.”

Dog developed cherry eye during stay - not noticed or reported to owner

“They managed to allow him to not only develop an infected case of cherry eye, but also not notice it.”

Dog returned with blood on face, sick, had to go to vet immediately

“My dog came out from there with blood on his face, sick and had to take him to the vet right away.”

Dog attacked by other dogs - owner not called promptly by manager

“the time he was attacked by 2 dogs outside I would never get a phone call from a manager it was always a front desk person.”

Dog severely matted during 7-night stay - no notification to owner, resulted in skin infection

“my great pyrenees stayed for 7 nights, and over that time he became incredibly matted from laying in the pool and not being dried.”

Credit card security concerns - stored cards allegedly not properly secured

“They kept 3 of my debt/credit cards on file without my expressed permission... it took less than 5 minutes to get passed the firewall and into their computers”

Price increases since ownership change(4 mentions)

“I am very upset about the price increase (and for some services more than doubled) since the original owner, Max, sold to a commercial management company.”

Breed restrictions (pitbulls not allowed in interactive play)(6 mentions)

“pitbulls or any bully breed mix is not eligible for interactive playtime.”

Phone responsiveness/difficulty reaching staff(5 mentions)

“I have been trying calling Lucy's two days in a row and nobody would answer my call.”

Billing issues/unexpected charges(4 mentions)

“they charged us a day fee because of the bath... No one even called to say they were ready”

Communication failures during stays(3 mentions)

“they didn't call and update me after my dogs first day / entry test”