Lucy's Doggy Daycare and Spa

Kennel cough outbreaks - multiple dogs contracted kennel cough after stays

“Our dog also got kennel cough from the stay here so. Def won't be going back”

Dogs getting sick (vomiting, diarrhea) after boarding stays

“We take them to the vet and are told that they caught some kind of gut/intestinal virus”

Dog death during boarding - one 1.5 year old Rottweiler died after boarding

“My dog died after being boarded here for two nights. They had minimal communication about what happened.”

Dogs not receiving promised playtime - kept in kennels instead of interactive daycare

“Dogs in kennels and not being played with as the reason they are at doggie daycare! If I wanted my dog locked up most of the day I would leave him at home for free.”

Dogs returned in unsanitary conditions (urine smell, wet/muddy paws)

“My dog boarded at Lucy's during spring break and when I picked her up she smelled like urine and her legs were wet with urine.”

Excessive kenneling/limited playtime during daycare(12 mentions)

“They constantly kenneled my chocolate lab because of 'excessive mounting'. I watched for a full hour straight and nothing seemed like remotely enough to kennel my dog.”

Price increases/expensive pricing(8 mentions)

“Lucy's has gotten so expensive. it's really not lavish enough to charge $150 for a haircut and a bath.”

Communication failures (missed calls, wrong information, no follow-up)(10 mentions)

“We were told she would have an evaluation in the morning...but we never got a call.”

Grooming quality inconsistencies(7 mentions)

“I was not happy to leave my dog at this place. He was boarded for 4 days...he did not once get to do interactive daycare.”

Staff being rude or unhelpful(5 mentions)

“There's always one young lady who always makes faces and is rude about certain questions I ask”