King's Ohana Pet Hotel and Spa

Medical neglect/Injury during boarding

“My pup came home with a slice in one eye... staff never bothered to see his red eye held half closed from injury. Both had eye goop dried up all around their faces, while the other dog had dried poop on his behind.”

Alleged mistreatment of senior dog

“She had them by their leashes but was dragging my elder dog across the floor until I yelled at her to stop.”

Odor/Sanitation(4 mentions)

“The smell. Something isnt right. They would do well to use Ro-Cal to sanitize and clear the smell.”

Rigid/Confusing Scheduling(3 mentions)

“I was told that my dogs could be dropped off anytime before 6... they did forget to mention that my dogs needed to be checked in before noon.”

Front desk rudeness(5 mentions)

“The woman at the front desk was rude to us as we were checking in our dogs. It seemed like she could not care less.”