Winston-Salem facilities
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Legacy Boarding Kennels

143 Gumtree Rd, Winston-Salem, NC 27107

4.8
156 Google reviews
Cage-freeOutdoor yardMedication adminGroomingClimate controlled

Overview

Legacy Boarding Kennels is a family-owned facility operating since 1990 in Winston-Salem, NC. They offer true indoor/outdoor runs for dogs with climate-controlled interiors and swinging pet doors, luxury dog suites with private TVs, cat boarding in separate kitty condos, and exotic animal boarding. Additional services include daycare, playtime, and grooming.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Care & Play

Solo play
Comfort items allowed
Feeding policy:Owner provides food

Extras

Owner operated

What Reviews Say

149 reviews analyzed

Legacy Boarding Kennels enjoys overwhelmingly positive reviews with 87% 5-star ratings. The facility is praised for exceptional staff care, dogs returning happy and well-exercised, transparent pricing, and a clean environment. Minor complaints include a billing discrepancy, a denied tour request, and one daycare hygiene concern. The owner responds professionally to all negative reviews. Strong repeat customer base with many clients using the facility for 5+ years.

Dog happiness
4.8
Staff
4.8
Communication
4.6
Value
4.6
Cleanliness
4.5
Safety
4.5
Facility
4.5
Drop-off / pickup
4.3

People love

Staff treats pets like family(45)Dogs happy and excited to return(38)Friendly and caring staff(42)Good communication and updates(18)Clean facility(12)Affordable pricing(15)Long-term repeat customers(22)

Staff shoutouts

Chelsea(18 mentions)Tyler(5 mentions)SabrinaStacy

Worth noting

Kennel cough outbreak reported

“Took my dogs here... Seemed like a great place till I brought them home and both had kennel cough!”

Tour denied to potential customer

“The owner relayed the message the girl could not show me around because the owner was not there. What are they hiding?!”

Daycare hygiene concerns - dog came home with odor and dirty paws

“Every time when we picked our pet up he had a stinch odor that is very hard to get rid of... it would not make his feet black half way up his legs.”

Billing/pricing confusion

“I received the email in regards to pick up on Sunday with the estimation of 200+ dollars and when I showed up it was 300+ dollars”

Daycare not suitable for all pets

“For DAY CARE, this is definitely not the place to go. They hardly have any daycare pets at all and now I know why.”

Limited weekend pickup hours

“The weekend hours are not always the best for picking up your pet”

Owner replies to 100% of reviewsprofessional tone52 repeat customers

Top Rated

4.8 stars from 156+ reviews

This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 156 reviews.

At a Glance

Google rating
4.8/ 5
Review score
4.6/ 5
Amenities5 of 14
Reviews156
Repeat customersNumber of reviews that mention returning or being a regular customer.52

Pricing

Contact facility for pricing

Contact

Visit Website+1 336-764-1828Get directions to 143 Gumtree Rd, Winston-Salem, NC 27107

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