Pet Haven Grooming and Dog Haven Stay & Play
3637 Bethania Station Rd, Winston-Salem, NC 27106
Overview
Pet Haven Inc. operates Dog Haven Stay and Play as a pet care facility in Winston-Salem, NC offering grooming, boarding, and daycare services. The facility has two locations - Pet Haven Inc. at 3637 Bethania Station Rd and Dog Haven Stay and Play at 3735 Bethania Station Rd. With a 4.7 Google rating from 233 reviews, they emphasize providing a home-like environment where pets are treated like family.
Amenities & Policies
What Reviews Say
227 reviews analyzedPet Haven Grooming enjoys overwhelmingly positive reviews with a loyal customer base praising their friendly staff, quality grooming, and reasonable prices. However, there are serious red flags including allegations of a traumatized dog and a cut paw pad, plus recurring complaints about communication issues and haircut results not matching expectations. The owner actively responds to reviews professionally, typically within 1-2 days. While most dogs appear happy and well-treated, the few safety incidents and communication failures are concerning and warrant attention.
People love
Staff shoutouts
Worth noting
Dog traumatized/abused allegations
“The groomer there Told us she acted as if she was abused and that the groomer before must have forced her to get groomed”
Dog injured - cut paw pad open
“TERRIBLE! They cut my pups pad open, and blamed it on me”
Nail quick clipped without notification
“I started seeing spots of blood everywhere... I wish I was notified about it if they knew they clipped his too short”
Dog left in crate with leash - potential choking hazard
“They left my dog in a crate with her leash and she chewed it. Forget the damage to the leash. It could have been a choking hazard.”
Wrong/unexpected haircut results(5 mentions)
“They gave her a haircut that is NOT the correct for the breed”
Communication issues - phone not answered(4 mentions)
“call pick the phone but won't answer it”
Price higher than quoted(2 mentions)
“I was told grooming services would range from $75-$95 per dog but it ended up being $135 per dog”
Long wait times / dog held too long(2 mentions)
“Our dog was left in holding cage for hours after grooming... She was there over eight hours total”
Top Rated
4.7 stars from 233+ reviews
This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 233 reviews.
At a Glance
Pricing
Contact facility for pricing
Contact
Is this your business?
Submit a free claim. After approval, manage core listing details from your owner dashboard.
Claim this listingOther Facilities in Winston-Salem
Ruff Housing Witt Street
Winston-Salem, NC
Contact for pricing
View DetailsRuff Housing Country Club
Winston-Salem, NC
Contact for pricing
View DetailsLegacy Boarding Kennels
Winston-Salem, NC
Contact for pricing
View Details