Ruff Housing Country Club

Dog death after boarding - owner claims dog came home with kennel cough, lost significant weight, collapsed and died 2 days later

“Our dog died after boarding here. He came home on a Saturday, had lost a lot of weight and had kennel cough. Took him to the vet, and he collapsed 2 days later.”

Elderly dog neglected during boarding - lost 5 pounds in 6 days, manager was rude

“My dog boarded there since a puppy. At 14 years old she boarded for 6 days, lost 5 pounds (19 pound dog)...died 7 days after I picked her up.”

Dog injured at facility - unable to walk, $704 vet bill

“When I picked him up he was injured he could barely walk and then when I got him home I had to carry him in the house.”

Inadequate overnight staffing - 75 dogs with only one attendant

“I was told if my pup was anxious, they would come in and console...NEVER HAPPENED...75 dogs overnight with ONLY ONE attendant.”

Dog contracted serious illness (pneumonia/URI) with no emergency contact to owner

“She started vomiting on day 3, and had been lethargic for 2 days...They had 4 emergency contacts on file and no one was called.”

Pricing/billing discrepancies and website/app inaccuracies(8 mentions)

“The website advertised a free first daycare visit, yet I was asked to pay upon arrival...the app isn't accurate right now.”

Dogs returned dirty or soaked in urine(5 mentions)

“My 14 year old shih tzu...came back with his kennel and his entire body soaked in urine. it was quite obvious he was not taken out to use the bathroom.”

Appointment booking issues - no confirmation, can't reach staff(6 mentions)

“ive booked a total of 4 appointments the last 2 months...each time i get a notification 48 hours prior that the request is not approved.”

Grooming not as requested or poor quality(5 mentions)

“We shared a picture of what we were looking for...his haircut was nothing close to the request we shared with the staff.”

Communication failures - no call back, unresolved issues(6 mentions)

“Asked for their supervisor, but no one returned my call which left another issue unresolved.”

Kennel cough/illness after boarding(5 mentions)

“Our dog came back with a severe case of kennel cough.”