Ruff Housing Witt Street

Dogs returning home smelling of urine/not being let out for potty breaks adequately

“When we picked our dog up he reeked of dog pee. Our dog mounts other dogs so he was kept in his own area. Considering my dog is potty trained, I assume they never took him out which caused him to pee in his area and lay in it (he was there for 5 days).”

Dogs not receiving promised playtime/enrichment - cameras show dogs crated instead of playing

“I watched the cameras and my dog and all others were only in the play yard for a total of 2 hours and left in a crate the rest of the time.”

Communication failures - inability to reach staff, no callback, lack of updates

“We could never get ahold of them to check up on our dog. You would not believe how many times it took us to get ahold of them.”

Pricing transparency issues - unexpected charges, upcharging, hidden fees

“They prioritize boarding reservations during holiday times and you will be waitlisted... to entirely exclude daycare in favor of boarding reeks of a money grab.”

Dog contracted illness/injury during stay

“Our dog is currently in the hospital with pneumonia after staying at Ruff Housing.”

Potty break negligence - dogs coming home smelling like urine(12 mentions)

“When I picked her up she smelled like urine. That is not acceptable. He does not urine on himself and waits to go outside.”

Communication and update failures(10 mentions)

“I called the first three days multiple times to check on him and they said they would call me and didn't.”

Enrichment program not delivering promised services(8 mentions)

“Although we paid for both boarding and day care, our dog was provided outside play and interaction with other dogs for approximately 2 - 3 hours per 24 hour hours.”

Pricing transparency and unexpected charges(7 mentions)

“I was very disappointed that I will need to explore alternative options for boarding my pets... They lack clarity and consistency in their policies and pricing.”

Difficulty reaching staff/customer service issues(6 mentions)

“The people who answer do NOT work there! They are likely contracted out and not on site.”