Lucky Pet at Home Pet Services

Alleged animal deaths and failure to provide food or water

“They killed 3 of my frogs and never did anything about it.”

Serious home-security failure

“When we returned, we found the front door unsecured. It had been LEFT UNLOCKED for over a week.”

Medication allegedly not administered

“The medicine that I requested be administered to my cat, was never given.”

Alleged feeding failure causing animal health problems

“The non food aggressive cat has lost quite a bit of weight while the food aggressive one has definitely gained weight.”

Alleged failure to complete contracted services

“The company's employees failed to complete the terms of our contract.”

Delayed return of property keys

“The second key was finally returned after another follow-up with the business owner.”

Visits allegedly shorter than contracted(4 mentions)

“They were paid to be there for 30 mins twice a day and were there 10 mins twice a day early in the morning and late at night.”

Limited updates and communication(3 mentions)

“Updates on the pets are hard to come by and pictures of them are even harder.”

Delays returning keys(2 mentions)

“I have moved on and requested my key back several times with no response from them.”

Missed care instructions or tasks(2 mentions)

“The medicine that I requested be administered to my cat, was never given.”