Lucky's Pet Resort & Day Spa

Undisclosed injuries and alleged cover-ups

“They tried to cover up their mishaps by bathing him and cleaning up his wounds so we couldn't see how badly he was actually injured.”

Pet death during or immediately after stay

“Because of them not checking on my cat my cat passed away the same day I picked her up.”

Neglect of feeding/medication instructions

“On top of all that he had chicken sent back home that they never fed my dog!”

Pricing and Billing Confusion(12 mentions)

“Boarding prices seem competitive until they explain... that it is by the day, not the night.”

Hygiene issues at pickup (feces/smell)(6 mentions)

“Upon arriving home her bottom was caked with feces. This is a white dog.”

Lost belongings (beds, bowls, toys)(5 mentions)

“The staff was unable to locate his bed or blanket... his very large dog bed was brought to us soaking wet in a trash bag.”

Health issues (Kennel Cough/Giardia)(5 mentions)

“Bleu ended up being in the ER vet twice over the course of the holidays... Bleu is never around any other dogs.”