Ruff Housing Greensboro

Dogs not receiving paid-for playtime/daycare (locked in rooms/crates for 22 hours/day)

“I paid for a room with a camera as well as an all day play package, $59 per day. On the second day I noticed my dog was in her room every single time I checked on her... my dog was locked in her room 22 hours a day when I paid for all day play”

Dogs contracting illnesses (pneumonia, kennel cough) with no owner notification

“Delta was diagnosed with pneumonia... We were not informed or given a phone call about Delta... We are all around extremely disappointed and concerned”

Injuries to dogs during stays (cuts, wounds, paw injuries)

“I picked up my dog to find him covered in pee... I noticed a wound on his back leg as if he were attacked by another dog”

Camera systems not working or inaccessible

“The cameras in the rooms 'don't work' and that is part of why I paid for that service, they didn't bother to tell me the cameras didn't work”

Dogs left in urine/filthy conditions

“Our husky is white and black and on the white parts of her, its yellow. They had our dog sitting in her own urine for who knows how long”

Unauthorized grooming or services performed without consent

“she had been given a bath without my prior consent—despite only being scheduled for boarding, daycare, and a brush out”

Suspected unauthorized medication administration

“I feel like he was given something to calm him down without my permission”

Dogs not getting promised playtime/socialization despite paying for it(12 mentions)

“We were told she was to nervous to be in a group. This is not what we thought we were paying for”

Camera access issues or cameras not working(8 mentions)

“I couldn't find him anywhere so I called up there and they said which room he was in... when we hung up and I viewed him where they said he was, he was all of a sudden there”

Poor communication about dog care/incidents(10 mentions)

“Throughout our text exchange, there was no clear explanation or proposed solution regarding the incident”

Grooming quality issues (bad cuts, uneven, not as requested)(8 mentions)

“The hair cut was horrific... I was issued a full refund. I appreciate the refund however that doesn't compensate for how awful my dog looks”

Dogs coming home dirty/smelling of urine(6 mentions)

“He smells so bad and his hair is yellow from the pee... When I took him there, he was clean”

Staff rudeness/unprofessionalism(5 mentions)

“Angelica at the front desk was very rude and condescending”