PetSuites Greensboro

Dogs getting sick after stays (kennel cough, gastroenteritis, parasites, infections)

“My dogs both came home with diarrhea and we're very lethargic... my one dog came home with a severe infection and now the other dog has it.”

Dogs returned soaked in urine or smelling of urine

“She was soaked in dried urine, which suggests she hadn't been taken out or cleaned properly.”

Lost or missing personal items (toys, blankets, dog beds, bowls)

“My larger dog's blanket went missing... I was handed someone else’s blanket, and the staff couldn't locate or identify ours.”

Billing issues and unexpected charges

“When my husband picked them up, he was charged nearly double ($150, before tip). This wasn't the first time—in fact, it's the fourth occurrence of incorrect overcharging.”

Staff social media incident (employee posting inappropriate photo with dog)

“After scrolling through instagram today and seeing a post from an employee sticking their middle finger up to the dog, I am highly alarmed!!!”

Slow check-in/check-out process(12 mentions)

“The check in & out is HECKA SLOW. You need to plan an extra 20 min to your time for this.”

Difficulty reaching staff by phone(10 mentions)

“They never answer the phone. They take forever to call you back. Rude when they do call back, like your a bother to them.”

Extra charges and nickel-and-diming(8 mentions)

“My only complaint is that they nickel and dime you for every 'service'. What do you mean I have to pay extra if I want my dog to play?”

Missed feeding instructions or incomplete care(6 mentions)

“They did not follow the feeding instructions for my pet... I had given them 14 cans... was sent home with 7.”

Missing or incomplete Pawgress reports(5 mentions)

“I added the pawgress reports, $6, a day. We only received pictures for two days and a feeding report.”