Phoenix facilities
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Mak Pack Dog Training & Boarding

4909 E Chandler Blvd #500, Phoenix, AZ 85044

4.8
318 Google reviewsGoogle Verified
Cage-freeStaff overnightSmall dog areaAccepts puppiesReactive breeds OKMedication adminGroomingTrainingClimate controlledOvernight potty breaks

Overview

Mak Pack Dog Training & Boarding is a facility offering boarding, daycare, indoor dog park access, training, and dog wash services in Phoenix, Arizona. With a focus on behavior, obedience, and socialization, they provide all-inclusive pricing across services. The facility is cage-free, climate-controlled, features separate spaces for small and large dogs, and emphasizes temperament screening and veterinary requirements.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, Bordetella, DHPP

What Reviews Say

306 reviews analyzed

Mak Pack is highly regarded for its transformative dog training led by Spencer Mak, with many owners reporting immediate behavioral improvements. The facility is praised for its 'pupdates' and friendly atmosphere, though recent reviews suggest some growing pains following a corporate acquisition. While the majority of experiences are glowing, a small cluster of serious complaints regarding boarding hygiene and communication at the new Ahwatukee location warrant attention.

Dog happiness
4.8
Staff
4.8
Communication
4.7
Drop-off / pickup
4.7
Value
4.6
Facility
4.5
Cleanliness
4.2
Safety
4.0

People love

Training Efficacy(45)Daily Updates/Photos(28)Indoor Dog Park(12)

Staff shoutouts

Spencer(52 mentions)Raul(22 mentions)Brittany(6 mentions)

Worth noting

Hygiene/Neglect during boarding

โ€œI boarded my small Pomeranian for 3 days... we noticed he was completely covered with poop in the back and legs... his entire tail and butt was inflamed and it was dried on him pretty good.โ€

Unsupervised/Misused Training Tools

โ€œMy husband pointed out that the pictures they sent had an e-collar on him. They never asked our permission... he pees himself now.โ€

Corporate transition issues

โ€œThis review is specifically for the new Ahwatukee location that has since been bought out by a big corporation... lacks customer service, lacks integrity.โ€

Hygiene upon pickup(4 mentions)

โ€œMy dog was covered in dried urine when I picked her up after boarding her for a week.โ€

Kennel Cough(2 mentions)

โ€œAfter a few days she started to cough so took my dog to her vet and she has Kennel cough.โ€

Waitlist/Booking Communication(3 mentions)

โ€œThe communication between the staff sucks... I filled out the online form and called back in August to be put on their waitlist. I received no call.โ€

Owner replies to 94% of reviewsAvg response: 2dwarm tone18 repeat customers

Top Rated

4.8 stars from 318+ reviews

This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 318 reviews.

At a Glance

Google rating
4.8/ 5
Review score
4.5/ 5
Amenities10 of 14
Reviews318
Repeat customersNumber of reviews that mention returning or being a regular customer.18

Pricing

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