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Mama Bear's Bed & Biscuit

Name: Mama Bear's Bed & Biscuit
Address: 1820 W Thunderbird Rd Suite 7, Phoenix, AZ 85023, Phoenix, AZ, 85023, US
Telephone: +1 602-281-6692
Rating: 4.8

1820 W Thunderbird Rd Suite 7, Phoenix, AZ 85023

4.8

117 Google reviewsGoogle Verified

Cage-freeGrooming

Overview

Mama Bear's Bed & Biscuit is a family-owned pet boarding and daycare facility in Phoenix, AZ, established in 2019. The facility emphasizes a cage-free environment with included playtime for all pets during their stay, offering boarding for dogs, cats, and small pets, along with grooming services. Experienced staff members, some with over a decade of experience, oversee care and socialization.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

What Reviews Say

109 reviews analyzed

Mama Bear's Bed & Biscuit is highly regarded for its passionate staff and clean, spacious facility that offers both indoor and outdoor play. Customers frequently praise the affordable pricing and the staff's willingness to work with anxious or high-energy dogs rather than dismissing them. While there are isolated reports of defensive communication regarding behavioral 'firings' and the use of aversive correction methods (spray bottles/scruffing), the overwhelming majority of clients report that their pets return home happy, tired, and well-cared for.

Cleanliness

5.0

Dog happiness

4.9

Staff

4.8

Value

4.8

Facility

4.7

Drop-off / pickup

4.7

Communication

4.5

Safety

4.2

People love

Exhausted/Happy dogs(12)Affordability(10)Behavioral improvement/Training(4)

Staff shoutouts

Rachel(5 mentions)Will(4 mentions)RileyChristina(2 mentions)Courtney

Worth noting

Physical handling of dogs (scruffing) and use of spray bottles for discipline.

“The young girl sprayed multiple dogs with a water bottle right in front of me including mine. Then she grabbed my puppy's scruff and pulled her right in front of me.”

Unreported injury (bite mark) and property damage disputes.

“He also has a bite mark above his left eye... They bathed him, they should have noticed & mentioned.”

Lack of live webcams(2 mentions)

“My only complaint is they need cameras for the owners to check on their dogs/cats.”

Staff rudeness/defensiveness regarding 'banned' dogs(3 mentions)

“The minute we walked in to get him, I feel like the lady came at me rather rudely. Blaming my dog for a broken window.”

Owner replies to 100% of reviewswarm tone18 repeat customers

Top Rated

4.8 stars from 117+ reviews

This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 117 reviews.

At a Glance

Google rating

4.8/ 5

Review score

4.7/ 5

Amenities2 of 14

Reviews117

Repeat customersNumber of reviews that mention returning or being a regular customer.18

Pricing

Contact facility for pricing

Contact

Visit Website +1 602-281-6692 1820 W Thunderbird Rd Suite 7, Phoenix, AZ 85023

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