Molly's Dog Care Alexandria

Staff physically restrained dog by holding its mouth shut

“A man literally held my dogs mouth shut because he was being squeaky. And my dog is a rescue who is already traumatized from his past.”

Dog rejected during social evaluation based on perceived behavior/breed assumptions

“They already knew his breed and had his photos on file—his appearance should not have come as a surprise.”

Grooming quality inconsistency(3 mentions)

“They scheduled a grooming and never asked how I wanted my dogs groomed. Proceeded to shave one of them due to matting (which she didn't have when she arrived) and the shaving was inconsistent which left her patchy.”

Grooming not fully completed/communication gaps(2 mentions)

“The only reason I didn't think it was a five star experience is because they should have called me when leo was finished.”

Shedding not properly handled despite extra payment

“Ended up paying $85 and she was still blowing coat like crazy! I brushed her when I got home for 5 minutes and got 8 slicker brushed full of hair off of her!”