Molly's Dog Care Walter Reed

Dog injury during boarding - dog was observed limping after being humped by larger dog in large-dog enclosure, staff could not confirm cause due to inadequate supervision

“I logged into the webcam around 3:00 p.m. and saw one of my dog's visibly limping. Shortly before that, I had observed him being humped by a much larger dog, while he was placed in the large-dog enclosure.”

Dog-on-dog aggression incident - dog pinned down and aggressively humped by another dog

“I witnessed another dog pinning my dog down and aggressively humping him from behind.”

Inadequate supervision - staff lying down, on phones/headphones, multiple enclosures per supervisor

“A staff member lying down while supervising dogs... Employees frequently on phones, including in one case a prolonged FaceTime call lasting 30-60 minutes. Employees wearing headphones while inside dog enclosures.”

Manager refused to speak with customer about safety incident

“the manager, Aaron, flat-out refused to speak with me. He told the front desk staff not to hand him the phone or allow me to talk to him.”

Disorganization and communication failures(3 mentions)

“there was no record in the system when I dropped him off so I had to repeat it all again; he lost weight during the stay but they couldn't tell me when/how much he'd been eating”

Pricing discrepancies(2 mentions)

“They charged almost twice the quoted price.”

Missing or generic report cards(2 mentions)

“many appeared to be generic or canned write-ups, often lacking details specific to my dogs' actual day or condition”