Mosa Pet Spa & Resort

Injury to dog (razor burn/infected paw) with no apology from owner

“She got razor burn on her paw. It became infected and she experienced a lot of discomfort because of it. Her response was that I 'should've told her sooner'”

Staff speaking negatively about dogs and owners (reported by former employees)

“I've also since heard from former employees that staff sometimes speak negatively about both the dogs and their owners”

Complete disregard for family emergencies and medical crises

“We woke up that morning... my mother passed away... Amanda, the owner of Mosa, could care less. She refused to let us drop off our dog”

Aggressive/hostile owner behavior toward customers

“She rolled her eyes and gave me the most dismissive, unpleasant look”

Charging fees for issues caused by business mistakes

“They scheduled me for the wrong service ($110 that is why the late fee was $90). They wouldn't respect the service I asked for”

Strict late policies with $1/minute late fees(8 mentions)

“Charging your clients $1 for every minute we are late past the time you text us saying we having 20 minutes to get there, is appalling”

Poor phone communication / no response to calls/messages(7 mentions)

“I spent all morning calling and leaving messages for the groomers... They don't answer the phones or respond to emergencies”

Rigid policies with no flexibility for customers(9 mentions)

“Their policies are outstanding and their care for animals tops it all off (sarcastic)”

Unexpected charges / billing disputes(6 mentions)

“I instead received an email invoice for a $97.50! I called and spoke to several people... not one showed an ounce of compassion”

Dismissive/rude owner attitude(6 mentions)

“This is quite honestly the rudest business I have ever dealt with in my entire life”