Mud Puppies

Dog injured while boarding - limping after overnight stay, no cameras or overnight staff monitoring

“When we came back to pick up our dog we noticed when we got home that he was injured. He was limping. I called to ask about what happened and one of the owners had no clue to what happened. I also learned that according to her have no cameras at this place neither have any staff over night so no one watches the animals at night.”

Dog contracted kennel cough at facility

“They usually do a good job, but this last visit they gave my dog kennel cough.”

Grooming injuries not communicated to owner

“My dog had two significant cuts after the appointment that I was not informed about.”

Aggressive/unprofessional groomer behavior

“She said that I needed to take better care of him by brushing him and address his behavior or no breeders would take him. I told her that I felt like she was scolding me and she said that it is my responsibility to take care of my dog.”

Grooming results not as requested/wrong cut(5 mentions)

“I asked for my money back... Everything and I mean everything I asked for was completely wrong. He cut it all off when I wanted a trim.”

Pricing concerns/overpriced(4 mentions)

“Mudpuppies was $57 plus tax and tip. Way overpriced.”

Long wait times for grooming(4 mentions)

“I went in at 10:15am and it wasn't until 5:00pm that they called me to deliver them (almost 7 hours).”

Staff rudeness(3 mentions)

“I was rudely told that clients weren't allowed inside the establishment. She interrupted me and laughed.”