Northchase Pawville - Pet Boarding, Grooming, & Daycare
3417 Merchant Ct, Wilmington, NC 28405
Overview
Northchase Pawville is a premium pet boarding, daycare, and grooming facility in Wilmington, NC, offering multiple accommodation options ranging from $39-67/night for cats and $47-67/night for dogs, with cage-free suites featuring private turfed yards and live streaming webcams. The facility provides comprehensive services including boarding, daycare, and grooming with add-ons like de-shed treatments and specialty shampoos, plus a military discount and 24/7 booking via their Gingr app.
Amenities & Policies
Required vaccinations: Rabies, Distemper, Bordetella
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Extras
What Reviews Say
28 reviews analyzedNorthchase Pawville enjoys overwhelmingly positive reviews with 25 out of 28 reviews giving 5 stars. Customers consistently praise the daily photo report cards, webcam access, and staff who genuinely care about the dogs. However, there is a serious red flag: one review describes a dog injury with blood and a gash, plus inadequate follow-up, and references other alleged abuse/neglect cases. The owner responds professionally to all reviews, including negative ones, and offers transparency through webcam access and facility tours. The majority of customers are repeat visitors who appreciate the family-like atmosphere despite one complaint about a 'machine' taking over.
People love
Staff shoutouts
Worth noting
Dog injury - gash above eyebrow with blood
“I picked him up brought him home 1 minute away and pet his head to find blood and a gash above his eyebrows.”
Poor incident follow-through - promises of manager/corporate callbacks not fulfilled
“I was told someone from corporate would contact me, in which someone did and I was told she would watch the cameras back and pay for any vet bills if needed. I never heard back from anything.”
Alleged abuse/neglect culture referenced by multiple sources
“after reading multiple Facebook posts/hearing from others about the abuse and neglect that goes on here I figured I need to share my part”
Communication gaps and unreturned calls(2 mentions)
“I proceeded to reach back out for a third time... that never happened”
Inconsistent experience/feeling like a 'machine' took over
“I so miss the family atmosphere of pet pal inn. A machine has taken over”
At a Glance
Pricing
Boarding
$39–$67/night
Daycare
$21–$31/day
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