Pampered Pet Inn

Dogs returning with skin infections/conditions

“Our dog came back with a 1" x 3" patch of fur on his neck totally missing, and an angry reddish coloration on his belly and in his front armpits... he had an infection”

Kennel cough/respiratory infections

“Daughter's dog came back with a respiratory infection that turned into pneumonia”

Dogs not being fed

“The food I left for her was not used. She was not fed... she was not fed on Saturday night. Their cameras showed she was overlooked”

Dogs returning with fleas/flea bites despite being on medication

“My dog (having taken flea medication monthly since a puppy) came home with flea bites”

Dogs returning dehydrated

“She drank an entire bowl of water immediately (this is very concerning... she is very old) and I find it peculiar that several other people said the same thing”

Aggressive/unprofessional staff behavior

“First of all, the employees were extremely rude and we left with a really bad gut feeling”

Dogs left in rain/inadequate outdoor care

“ALL THE DOGS ARE SITTING OUT IN THE POURING RAIN”

Grooming quality inconsistent(8 mentions)

“They shaved way far up her neck almost up to her ears. The rest of her body was shaved unevenly”

Communication gaps during boarding(6 mentions)

“I really didn't get much of a description on how both of my dogs stay went”

Check-in/check-out process slow(4 mentions)

“Check-in and pick-up always take a very long time compared to competitors”

Pricing/billing issues(3 mentions)

“I was quoted $55 for the haircut and $60 for haircut and bath. I picked up my cat and was charged $75 instead”

Staff rudeness (front desk)(4 mentions)

“The groomer Jeanette was extremely rude & has a very nasty attitude”