Paws Pet Resort

Unreported injury/medical condition

“we realized he had a wound on his side - it was a large spot missing hair/skin that had been bleeding. No one said anything about this when we picked him up.”

Alleged rough handling by staff

“I didn't like they way one employee handled a dog, he grabbed the dog very aggressively and honestly, it was very surprising to watch.”

Significant weight loss and illness

“in 5 days they lost 13% of their body weight... one of them came home with Kennel Cough.”

Vaccination record confusion(3 mentions)

“Apparently, the vax records they had were out of date -- which I could easily/quickly email update had they notified me when I was booking.”

Refund/Pricing transparency(4 mentions)

“we paid for a package of day care but after watching the videos we decided not to return. None of the package was used so I asked if we could get a refund, they said no.”

Mandatory boarding baths(2 mentions)

“The only thing I don't like is being forced to pay for a bath after boarding.”