Williamsburg facilities
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Paws Pet Resort

5423 Airport Rd, Williamsburg, VA 23188

4.4
73 Google reviews
Outdoor yardSmall dog areaClimate controlled

Overview

Paws Pet Resort is a dog boarding and daycare facility in Williamsburg, VA offering climate-controlled suites, indoor/outdoor play areas, and piped-in music. Boarding starts at $53/night with a 3,000 sq ft synthetic turf outdoor yard, while daycare options include full days at $33 or half days at $16.50.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yardturf
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, DHPP

Policies & Details

Care & Play

Group play
Solo play

Extras

Multi-dog discount — $16.50 additional dog in same suite

What Reviews Say

73 reviews analyzed

Paws Pet Resort receives high marks for cleanliness, facility aesthetics (including 'glamping' suites), and its ability to accommodate last-minute bookings. However, there are significant safety concerns regarding unsupervised dogs sustaining injuries or ingesting facility materials. While many customers praise the staff, the owner's responses to negative feedback are often perceived as defensive or dismissive.

Cleanliness
5.0
Facility
4.7
Dog happiness
4.5
Drop-off / pickup
4.3
Staff
4.2
Value
4.0
Communication
3.8
Safety
2.5

People love

Cleanliness(6)Short notice availability(4)Social media updates(3)

Staff shoutouts

TerryFiddler

Worth noting

Severe medical emergency due to ingestion of facility flooring requiring $1200 surgery

“she had thrown up anywhere between 40-60 chunks of brown flooring... we had to have a $1200 surgery on our beautiful, perfect, healthy puppy because Paws did not take care of or properly supervise our animal”

Unnoticed/unreported physical injuries (head and neck wounds)

“realized that she was actually covered in small wounds on the top of her head and three large wounds along the back of her neck... vet confirmed it looks as though she got her head stuck under a chain link fence”

Staff verbal aggression toward animals

“heard a Paws worker screaming at her, 'OFF! DOWN! STOP IT! SHUT UP!'”

Owner/Manager attitude(3 mentions)

“this lady, one of the older ladies with white hair... oozes passive aggressiveness.”

Communication/Booking lapses(2 mentions)

“I did not get a call back that day. Next day comes, it’s 4pm with no call about my reservation.”

Owner replies to 85% of reviewsdefensive tone8 repeat customers

At a Glance

Google rating
4.4/ 5
Review score
4.1/ 5
Amenities3 of 14
Reviews73
Repeat customersNumber of reviews that mention returning or being a regular customer.8

Pricing

Boarding

$53/night

Daycare

$16.5–$33/day

Contact

Visit Website+1 757-345-0553Get directions to 5423 Airport Rd, Williamsburg, VA 23188

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