Ridgeside K9 Tidewater

Dog death during boarding - German Shepherd Jackson died after 4-day stay, arrived at emergency vet dehydrated with undetectable blood pressure

“My beautiful 3 year old German Shepherd died after a 4 day board with Ridgeside k9 Tidewater... He was barely hanging on to life when we got to the clinic, so dehydrated they couldn't draw blood, and heart rate so faint no blood pressure could be taken.”

Dog returned with serious injuries - fractured tooth requiring extraction and skin infection

“Our dog returned home after a 4 day stay with a fractured tooth that needed to be extracted and a terrible skin infection that needed steroids and antibiotics.”

Dog lip severely damaged during training - owner not informed

“His lip was severely damaged. The owner felt no need to communicate with me.”

Owner defensive response to serious complaints

“After calling the facility and telling them what we found, we were told 'this is a risk you take when boarding your dog' and we got no where with the staff.”

Communication gaps during boarding(4 mentions)

“We checked their page daily looking for pictures but none were posted... We texted them and got no response.”

Owner perceived as rude/unprofessional(2 mentions)

“The owner, rude. I felt like he tormented my dog.”

Meal feeding issues

“I unpacked her bag from her stay to find 2 bags of food were left... she either missed two meals or she was fed the wrong food.”