Spring facilities
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Pawtown Pet Boarding

2447 Farm to Market 2920, Spring, TX 77388

4.7
205 Google reviews
Outdoor yardPool / water playSmall dog areaAccepts puppiesReactive breeds OKMedication adminGroomingOvernight potty breaks

Overview

Pawtown Pet Resort is a comprehensive pet care facility in Spring, TX offering dog and cat boarding, dog daycare, and grooming services. They provide group play and individualized comfort care options, with dogs grouped by size and personality, and require vaccinations including Rabies, Bordetella, and DHPP.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yardreal grass
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, Bordatella, DHPP, FVRCP

Policies & Details

Hours & Billing

Checkout time:12pm

Cancellation & Deposits

Cancellation notice:48 days notice
Cancellation penalty:Deposit forfeited if cancelled within 48 hours of arrival
Deposit required — One night's stay
Holiday surcharge

Care & Play

Group play
Solo play
Daily updates — Paid
Comfort items allowed
Feeding policy:Owner provides food
Raw diet accommodated

Requirements

Spay/neuter policy:Required at 6 months for group play

Extras

Multi-dog discount — 10% family discount for second pet
Senior dog accommodations

What Reviews Say

205 reviews analyzed

Pawtown Pet Boarding is highly regarded for its exceptional value, friendly atmosphere, and popular video report cards that provide peace of mind to owners. While the majority of customers report happy pets and a clean facility, there are serious isolated reports regarding medical issues and hygiene post-boarding. Recent reviews suggest a possible decline in standards following a change in ownership, though the staff remains largely praised for their compassion.

Value
4.8
Dog happiness
4.7
Staff
4.5
Facility
4.4
Communication
4.3
Cleanliness
4.2
Drop-off / pickup
4.0
Safety
3.2

People love

Video Report Cards(32)Affordability(18)Anxious/Reactive Dog Care(9)

Staff shoutouts

HannahMichelleTayaIvan(5 mentions)

Worth noting

Medical neglect/Illness

“One of my 2 dogs passed away today (Fluffy). Chloe and Fluffy were both hospitalized for 6 days with same symptoms after they boarded.”

Unexplained injuries

“I picked up my pup after four days & found this open wound on his back; no notifications, no live cameras.”

Grooming safety hazard

“watching the groomer leave a dog completely unattended on the table (with the tie around its neck).”

Hygiene/Smell upon pickup

“When I picked him up, he was soaked in urine... he smelled like wet mildew clothes.”

Staff rudeness (specifically 'Presley')

“Presley was very nonchalant and unpleasant in her delivery and blamed it on the policy change.”

Medication/Dietary non-compliance

“Turns out they gave her some random wet food, which she is not supposed to have because of her health issues.”

Owner replies to 96% of reviewsAvg response: 2dprofessional tone24 repeat customers

At a Glance

Google rating
4.7/ 5
Review score
4.3/ 5
Amenities8 of 14
Repeat customersNumber of reviews that mention returning or being a regular customer.24

Pricing

Contact facility for pricing

Contact

Visit Website+1 281-602-7256Get directions to 2447 Farm to Market 2920, Spring, TX 77388

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