Pet Bath & Beyond

Dog injured while in care requiring emergency vet treatment

“My dog was injured while in their care, resulting in over $500 in emergency vet bills. What’s worse — the business has taken no responsibility.”

Dog suffered cuts, nicks, or injuries during grooming

“When I got her back they charged $100 for shaving everything off and never mentioned that behind his ear was torn off, along with a few other cuts.”

Ear infections developed after grooming

“My dog now has infections in his ears due to that. Not worth it.”

Dog's paw pads injured/shredded

“I came home to see they shredded my dogs paw pads! He literally can't walk at all.”

Customer banned after leaving negative review

“I've been banned from this business because of this bad review that I gave a year ago.”

Pricing confusion and unexpected fees(12 mentions)

“I was told I would be paying x amount 'MAX', but upon arrival was charged $10 more.”

Inconsistent or poor quality haircuts(10 mentions)

“She chopped him up so bad that he now looks like a chichuahua. His face doesn't have shape nor form.”

Communication and scheduling issues(8 mentions)

“They are so incredibly disorganized... I tried calling them... 4 phone calls later and they finally answered.”

Groomer skill inconsistency(6 mentions)

“Sometimes my dogs look good, sometimes they don't. The groomers ALWAYS forget to trim their pads.”