Pet Paradise Houston Hobby

Dogs left in kennels all day without adequate playtime/outside access

“You’re paying to have your dog abandoned, smelling like pee since they don’t clean up their accidents they just let them lay in it”

Dogs returning home with health issues (vomiting, diarrhea, infections)

“she was vomiting and had diarrhea”

Injuries to dogs during stays (wounds, gashes, swollen body parts)

“he had what they called, happy tail which is basically a wound. He was bloody and had hard bumps all over his neck”

Grooming injuries (cuts, razor burns, eye injuries)

“my dog came home with razor burns and cuts in his face”

Dogs coming home smelling of urine/poor hygiene

“they both smelt like urine so we called to ask why they told us that they were left with urine in their kennel”

Significant weight loss during boarding

“he weighed 76 pounds... weight average in the mid-90s... extreme drop in weight in 9 days”

Pricing issues - misquoted prices, unexpected fees, significant price increases(8 mentions)

“I was quoted a price of @$200 and when I arrived was told my total was $444”

Feeding mistakes - not following instructions, wrong amounts(5 mentions)

“They ignored this, ran out of food, and I was out of town, unable to provide more”

Communication failures - no updates, cameras down, unreturned calls(6 mentions)

“the cameras were down the whole time and i never got to check in on my dog”

Grooming quality issues - bad cuts, wrong style, injuries(5 mentions)

“to cut his whole body damn near bald is crazy & it seemed like they just got lazy and just cut it all off”

Staff rudeness/unprofessionalism - specific employees mentioned(4 mentions)

“Cynthia and Clarissa Are the MOST rudest, unprofessional and careless people I've talked to”