San Antonio facilities
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Pet Paradise Stone Oak

pet paradise

22811 US-281, San Antonio, TX 78258

4.2
230 Google reviews
Cage-freeLive webcamOutdoor yardPool / water playSmall dog areaAccepts puppiesReactive breeds OKMedication adminGroomingClimate controlledOnline booking

Overview

Pet Paradise Stone Oak is a comprehensive pet resort in San Antonio offering boarding, daycare, and grooming services. The facility features climate-controlled suites including VIP options with private webcams, a bone-shaped swimming pool, separate Tiny Town area for small dogs under 30 lbs, and group play with temperament-based matching. Pricing ranges from $32/night for cat condos to $124/night for VIP suites, with daycare starting at $18/day.

Amenities & Policies

Cage-free
WebcamLive stream
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies3+ months
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, DAPP, Bordetella

Policies & Details

Hours & Billing

Billing method:Per night

Cancellation & Deposits

Cancellation notice:7 days notice
Cancellation penalty:$100 deposit non-refundable if cancelled less than 7 days before stay
Deposit required — $100 per suite
Holiday surcharge — Seasonal rates apply

Care & Play

Group play
Solo play
Daily updates — Free
Feeding policy:Owner provides food or house food available for $5/day

Requirements

Spay/neuter policy:Separate play for intact dogs over 6 months

Safety & Emergency

Emergency vet protocol:Nearby clinic
Emergency vet cost:Owner

Extras

Multi-dog discount — Discounted rate for second dog in same suite
Senior dog accommodations

What Reviews Say

225 reviews analyzed

Pet Paradise Stone Oak is highly praised for its modern, clean facility and exceptional grooming services, with many dogs showing genuine excitement upon arrival. However, there is a significant divide in experience, with several 'red flag' reviews citing poor hygiene (dogs returned in feces), medical negligence, and extreme wait times during check-in. While the webcams provide peace of mind for many, others have used them to discover their pets were being isolated or ignored, particularly if the dogs were unneutered or new to the facility.

Cleanliness
4.8
Facility
4.5
Staff
4.2
Dog happiness
4.0
Safety
3.5
Value
3.4
Communication
3.1
Drop-off / pickup
2.2

People love

High-quality grooming(15)Excellent facility and pool(12)Webcam access(14)

Staff shoutouts

Ana(4 mentions)Chrissy(3 mentions)Zang(2 mentions)Shawnda(4 mentions)

Worth noting

Pet death/Medical emergency negligence

“I came home to him fighting for his life in an oxygen tank... He tragically passed away shortly after. He was 6.”

Dogs returned covered in feces/urine

“When we picked her up she looked underfed, and was covered in her own feces... caked in dried poop that looked a few days old.”

Injuries and infections (Kennel cough/Fleas/Cuts)

“found out to have ear infection, eye infection and kennel cough!... our boy ended up coming home with... cuts all over his snout.”

Long wait times for check-in/out(8 mentions)

“It’s actually ridiculous having to wait 20+ mins just to drop off your dog and it happens a bit too frequently.”

Hidden fees and upcharging(6 mentions)

“suddenly there was several 'extra' fees that were never mentioned when dropping off.”

Lack of exercise/Isolation for unneutered or new dogs(7 mentions)

“My dog NEVER played outside and it was gorgeous out... she was in group play in a small indoor area for THREE hours.”

Owner replies to 88% of reviewsprofessional tone22 repeat customers

At a Glance

Google rating
4.2/ 5
Review score
3.7/ 5
Amenities11 of 14
Reviews230
Repeat customersNumber of reviews that mention returning or being a regular customer.22

Min puppy age

3 months

Pricing

Boarding

$32–$124/night

Daycare

$18–$40/day

Contact

Visit Website+1 210-982-3445Get directions to 22811 US-281, San Antonio, TX 78258

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