Pet Paradise Woodstock

Kennel cough outbreaks and dogs getting sick after stays

“Both of my dogs have been vaccinated for kennel cough. But I truly believe that things could have been done more properly at the facility. The vet and I both agree that they should be doing more cleaning and making sure it's done within anti-bacterial cleanser.”

Dogs not fed properly during boarding

“I learned that not only he was not given his food but also he never got any of his treats or the carrot I had packed for him.”

Wrong dog given to customer - mix-up incident

“He was given a different dog, but was given our dogs food and toys we brought with him... We took the dog we had to go get scanned for his microchip to confirm it wasn't our dog and this dog didn't even have a microchip.”

Dog returned with injuries without explanation

“When we picked her up she had a gash missing from part of her mouth and nose. When asked what happened nobody could tell us when or how it happened.”

Severe smell of urine in facility

“The smell of urine is SO strong when you walk in I should have walked right out.”

Groomer shaved dog without permission causing permanent damage

“The groomer, Dylan, SHAVED him without asking, and this should never be done with an Aussie because they have a second coat that, now, may never grow back.”

Kennel cough / illness after stays(12 mentions)

“he now has kennel cough which I was hoping they dealt with the cleaning problem since their other reviews mention kennel cough but they seem to have not.”

Grooming services not as requested(5 mentions)

“I wanted to use a deshedding treatment and they flat out didn't do it or they are struggling to understand what deshedding actually is.”

Staff rudeness / poor customer service(4 mentions)

“The assistant manager said that after reviewing the cameras recording I was taken care of within 2 minutes upon arriving!!!!! Their assistant managers idea of being taken care of is when they greet you.”

Pricing inconsistencies(3 mentions)

“They also have different pricing on their site than they do at the location and she just blamed it on being their old pricing.”

Dogs not getting baths when promised(3 mentions)

“I wanted a bath before pick up, as usually he needs one after being boarded. When we picked him up, he didn't look like he had a bath at all.”