Pet Resort At Greensprings

Hygiene and neglect concerns (feces/urine on pets)

“her fur was matted with caked feces, her tail and coat were badly stained yellow, and her eyes were crusted with buildup.”

Health/Injury (Kennel Cough outbreaks and physical wounds)

“His dog came back with three puncture wounds around his neck from the prong collar.”

Wrong dog brought to owner

“They gave me the wrong dog”

Communication & Photos(8 mentions)

“During her stay I did not receive a single text, email, or call about how my dog was doing.”

Difficulty booking/Waitlists(3 mentions)

“It is impossible to get an appointment. I have tried to book my dog for up to 2 months out and I get wait listed.”

Dehydration upon return(4 mentions)

“as soon as they got in our home the proceed to drink two bowls of water.”