Arlington facilities
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Pet Resort in The Gardens

2890 W Pioneer Pkwy, Arlington, TX 76013

4.8
239 Google reviews
GroomingTraining

Overview

Pet Resort in The Gardens is a premier veterinarian-founded pet resort in Arlington, TX offering dog boarding, daycare, grooming, and training services. The facility is adjacent to an on-site animal hospital, providing convenient veterinary access. With a 4.8-star Google rating and positive testimonials praising the staff's experience and facility cleanliness, it appears to be a well-established boarding and daycare option in the Dallas-Fort Worth area.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Safety & Emergency

Emergency vet protocol:On site
Emergency vet cost:Owner

What Reviews Say

225 reviews analyzed

Pet Resort in The Gardens is highly regarded for its cleanliness, attentive staff, and the peace of mind provided by its affiliation with the adjacent Farrell Animal Hospital. Customers frequently praise the photo updates and specialized care for both dogs and cats, particularly the 'Catio' and 'Kitty City' features. While the facility is noted for being premium-priced with various add-on fees, the overwhelming majority of long-term clients trust them exclusively with their pets' safety and socialization.

Cleanliness
4.9
Dog happiness
4.8
Staff
4.8
Facility
4.7
Communication
4.7
Drop-off / pickup
4.5
Safety
4.3
Value
4.2

People love

Photo/Text Updates(28)Proximity to Vet (Farrell Animal Hospital)(15)Cat Accommodations (Kitty City/Catio)(12)

Staff shoutouts

Mark(3 mentions)Katie(3 mentions)EvePamela

Worth noting

Medical neglect/Infection

“her left eye was red and filled with gunk/boogers. It progressed into the night and by Tuesday, the infection was so bad that she wouldn’t open her eye.”

Contagious illness (Feline Herpes)

“after my cat stayed at your facility... he become very ill and tested positive for Feline Herpes Virus which is extremely contagious.”

Pricing/Hidden Fees(5 mentions)

“Every question was answered with 'there is an additional fee for that service'. The tour guide and I actually started giggling that she said it so much!”

Billing/Cancellation Disputes(3 mentions)

“canceling a boarding reservation 10 days early due to an emergency and being charged $50 just is not good customer service.”

Inconsistent Grooming Services(2 mentions)

“Honestly just so wishy washy. We offer grooming. We don’t. Now we do- and- NOW WE DONT.”

Owner replies to 98% of reviewsAvg response: 2dprofessional tone42 repeat customers

IBPSA Member

Industry Association

Verified member of IBPSA
International pet services standards

Cross-referenced with IBPSA’s member directory.

Top Rated

4.8 stars from 239+ reviews

This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 239 reviews.

At a Glance

Google rating
4.8/ 5
Review score
4.6/ 5
Amenities2 of 14
Reviews239
Repeat customersNumber of reviews that mention returning or being a regular customer.42

Pricing

Contact facility for pricing

Contact

Visit Website+1 817-635-5510Get directions to 2890 W Pioneer Pkwy, Arlington, TX 76013

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