Louisville facilities
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PetSmart

petsmart

10308 Westport Rd, Louisville, KY 40241

4.3
24 Google reviewsGoogle Verified

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

What Reviews Say

24 reviews analyzed

The committed reviews primarily describe a general pet store rather than boarding or daycare experiences. Positive themes include friendly and helpful staff, cleanliness, organization, and convenience. Recurring negative themes concern grooming quality and organization, pricing, and one serious dog-handling safety incident. No owner responses or Q&A were provided.

Staff
5.0
Cleanliness
5.0
Communication
5.0
Facility
4.8
Value
4.0

People love

Helpful and friendly staff(5)Cleanliness(4)Facility organization and quality(2)Available pet services(2)

Staff shoutouts

manager dude

Worth noting

Serious dog-handling safety incident during grooming

“the groomer put the thing around her neck to take her back, stopped to check her in and ended up pulling the thing so tight my girl was gasping for air”

Repeated negative grooming experiences

“Grooming is disorganized, overbooked, and the results are bad.”

Alleged discriminatory or preferential customer service

“They didn't acknowledge my existence, but when a girl walked up in tiny shorts and a bikini top, they immediately walked over and asked her for help.”

Grooming quality and organization(4 mentions)

“Grooming is disorganized, overbooked, and the results are bad.”

Pricing(3 mentions)

“Too pricey for me.”

Failure to follow grooming instructions(2 mentions)

“they didn't listen at all. They shaved my Australian Shepheds fur down to an inch, everywhere.”

At a Glance

Google rating
4.3/ 5
Review scoreInsufficient topic coverage
Amenities0 of 14
Repeat customersNumber of reviews that mention returning or being a regular customer.3

Pricing

Contact facility for pricing

Contact

Visit Website+1 502-326-0271Get directions to 10308 Westport Rd, Louisville, KY 40241

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