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PetSound Daycare & Boarding

Name: PetSound Daycare & Boarding
Address: Ashville Ave, Cary, NC 27518, Cary, NC, 27518.0, US
Telephone: +1 919-390-0390
Rating: 4.8

Ashville Ave, Cary, NC 27518

4.8

33 Google reviews

Staff overnightAccepts puppiesReactive breeds OKMedication adminGroomingClimate controlledOvernight potty breaks

Overview

PetSound Daycare & Boarding is a comprehensive pet care facility in Cary, NC offering dog and cat overnight boarding, doggie daycare with group play, and grooming services. They require temperament tests for all new clients and have specific vaccination requirements including rabies, DHLPP, and bordetella. The facility operates with a low staff-to-dog ratio and provides one-on-one walks, medication administration (including insulin), and partners with an adjacent veterinary hospital for medical needs.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication adminExtra fee

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: Rabies, DHLPP, Bordetella, Leptospirosis, Fecal parasite test

Policies & Details

Hours & Billing

Drop-off hours:7:30am-12pm

Pick-up hours:By appointment (afternoon)

Checkout time:12pm

Late pick-up fee:$1 per minute, per pet

Billing method:Per night

Cancellation & Deposits

Cancellation notice:14 days notice

Cancellation penalty:$50 fee per pet for holiday cancellations

Deposit required — Full price for kennel size

Holiday surcharge

Care & Play

Group play

Solo play

Comfort items allowed

Feeding policy:Owner provides food

Requirements

Spay/neuter policy:Required at over 1 year for daycare

Temperament test fee:Free

Safety & Emergency

Emergency vet protocol:On site

Emergency vet cost:Owner

Extras

Senior dog accommodations

What Reviews Say

33 reviews analyzed

PetSound Daycare & Boarding receives overwhelmingly positive reviews with 31 of 33 reviews being 5-star. Customers consistently praise the staff's personalized care, with dogs visibly excited to attend and returning happy and tired. The facility is valued for its convenient location next to the vet, flexible scheduling, and reasonable prices. One serious red flag exists: a 1-star review describing the owner's own dog biting a customer and leaving the scene without providing information - this is the only significant complaint in the dataset. The owner responds warmly to nearly 80% of reviews.

Dog happiness

5.0

Staff

5.0

Communication

4.8

Cleanliness

4.5

Facility

4.5

Value

4.5

Drop-off / pickup

4.5

Safety

3.5

People love

Staff treats dogs like family/personalized care(12)Dogs excited to attend/come back happy(10)Excellent communication/responsiveness(5)Convenient location next to vet(4)Helpful for anxious/shy dogs(3)

Staff shoutouts

Nicole(8 mentions)Nichole(6 mentions)Tiffany(2 mentions)Katie(2 mentions)

Worth noting

Owner dogs bit a customer - owner left scene without providing information

“The owner here is an irresponsible pet owner. He parks at the end of the parking lot and takes his dogs off leash to his car. Tonight, the dogs were running from him and one jump and bit my husband who was standing at the back of our car. The owner made excuses, got in his car without checking on the bite and without giving out his information.”

Owner replies to 79% of reviewswarm tone12 repeat customers

Top Rated

4.8 stars from 33+ reviews

This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 33 reviews.

At a Glance

Google rating

4.8/ 5

Review score

4.5/ 5

Amenities7 of 14

Reviews33

Repeat customersNumber of reviews that mention returning or being a regular customer.12

Pricing

Boarding

$30–$50/night

Daycare

$25–$38/day

Contact

Visit Website +1 919-390-0390 Ashville Ave, Cary, NC 27518

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