PetSuites Westheimer

Allegation of pet death due to heat exposure

“In this center yesterday afternoon they killed 'West', my friend's dog... they exposed the small animal to high temperatures until it died.”

Severe neglect resulting in medical issues (UTI/Infection)

“My dog has a uti... I guess it makes sense when she's holding in her pee for that long. All of their things were covered in pee.”

Feeding spoiled food

“This irresponsible staff left the food out of the refrigerator for four days and gave it to our pets like that—spoiled food.”

Communication/Booking Errors(5 mentions)

“I scheduled an appointment TWO weeks in advance... only to arrive the day of and be told it was cancelled.”

Hygiene issues upon pickup(3 mentions)

“Mr. Muffin wasn't only wet when they brought him to the front to me he was totally drenched, very very dirty and smelly.”

Inconsistent photo updates(4 mentions)

“Well, we didn’t get pictures for almost 1-2 days, I had to call for them to send me pictures.”