San Antonio facilities
🐕

PetSuites Westover Hills

1123 Richland Hills Dr, San Antonio, TX 78251

4.6
357 Google reviews
Live webcamPool / water playMedication adminGroomingTrainingOnline booking

Overview

PetSuites Westover Hills is a pet resort in San Antonio offering boarding, daycare, grooming, and training services. The facility features webcams for pet parents to monitor their pets, provides daily progress updates, and has a pool for pet activities. They celebrate 25 years in business and offer various promotions including a refer-a-friend program and first-time visitor offers.

Amenities & Policies

Cage-free
WebcamLive stream
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Care & Play

Group play
Daily updates — Free

What Reviews Say

316 reviews analyzed

PetSuites Westover Hills is highly regarded for its modern, clean facility and engaging 'Puppy Preschool' and enrichment programs. Customers frequently praise the live webcams and the friendly, attentive staff who often remember pets by name. However, there are notable concerns regarding billing transparency and strict vaccination enforcement that has led to last-minute boarding denials, alongside a few serious reports of pets returning with untreated medical issues or poor hygiene.

Cleanliness
4.8
Staff
4.7
Dog happiness
4.6
Facility
4.5
Communication
4.2
Drop-off / pickup
4.0
Safety
3.8
Value
3.5

People love

Webcam Access(15)High Energy Burn/Exhaustion(12)Puppy Preschool/Training(7)

Staff shoutouts

Nic(6 mentions)Sam(5 mentions)Sheldon(4 mentions)Kelsey(3 mentions)

Worth noting

Medical neglect/Unreported injury

“his left eye was full of green discharge, he couldn't even open it... when we came back to ask the representative already knew he was like that.”

Sanitation/Hygiene issues (Urine/Feces/Parasites)

“his tail was FILLED with dry and smeared poop and he smelled horrible... both came back with severe ticks and fleas.”

Pricing and Billing Discrepancies(8 mentions)

“I was quoted $67 online and then went to pick up my dog and it was $109.”

Vaccination Policy/Last Minute Cancellations(6 mentions)

“They declined us from leaving our pup, no call to let us know they were not approving his stay although online on his account it showed fully approved.”

Grooming Quality(5 mentions)

“He is still wet and ears are very dirty. I even payed extra to have his ears cleaned and plucked.”

Owner replies to 98% of reviewsAvg response: 3dwarm tone28 repeat customers

Top Rated

4.6 stars from 357+ reviews

This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 357 reviews.

At a Glance

Google rating
4.6/ 5
Review score
4.3/ 5
Amenities6 of 14
Reviews357
Repeat customersNumber of reviews that mention returning or being a regular customer.28

Pricing

Contact facility for pricing

Contact

Visit Website+1 726-400-9079Get directions to 1123 Richland Hills Dr, San Antonio, TX 78251

Is this your business?

Submit a free claim. After approval, manage core listing details from your owner dashboard.

Claim this listing

Other Facilities in San Antonio

🐕

Lucy's Doggy Daycare and Spa

San Antonio, TX

4.7· 734 reviews
Cage-freeLive webcamStaff overnightOutdoor yardPool / water play+8 more

From $60/night

View Details
🐕

Lucy's Doggy Daycare and Spa

San Antonio, TX

4.6· 648 reviews
Cage-freeLive webcamOutdoor yardPool / water playSmall dog area+5 more

From $60/night

View Details
🐕

Lucy's Doggy Daycare and Spa

San Antonio, TX

4.6· 586 reviews
Cage-freeLive webcamStaff overnightOutdoor yardPool / water play+6 more

From $60/night

View Details